One team for every part of your office tech.
Everything below is included in a Corelink plan. Choose a category to see what we do and what changes for your team.
Help desk
Unlimited, for every user, by phone, email or chat.
Your team calls one number and gets a Columbus-based technician who already knows your setup. Most tickets are solved remotely in the same call.
- 7am–7pm ET weekday coverage
- 24/7 critical line on Secure and Complete
- Median 9-minute first response
- Monthly ticket report for owners
Onboarding & offboarding
New starters ready on day one.
Send a form, and the laptop, accounts, email, printers and software arrive configured. When someone leaves, access is cut the same hour.
- Pre-imaged laptops
- Account and license setup
- Same-hour access removal
- Device recovery and wipe
Onsite visits
When it needs hands, not a screen share.
Technicians on the road daily across Franklin, Delaware and Licking counties. Hardware swaps, cabling and office moves handled.
- Next-business-day standard
- Same-day for critical issues
- Spare hardware kept on hand
- Office move planning
Endpoint protection
Every laptop and desktop, watched.
Managed EDR flags unusual behavior and isolates a machine before ransomware can spread. Our team reviews alerts so you don't have to.
- Managed EDR and antivirus
- Full-disk encryption
- Automatic OS and app patching
- Lost-device remote wipe
Email & identity
Where most attacks start.
Advanced filtering stops most phishing before it lands, and MFA means a stolen password isn't enough.
- Phishing and spoofing filters
- MFA on every account
- Team password manager
- Dark web credential alerts
Security awareness
Ten minutes a month per person.
Short training videos plus realistic test emails. Owners get a simple report showing who needs a refresher.
- Monthly phishing simulations
- Short video lessons
- Policy templates
- Cyber-insurance questionnaire help
Network & Wi-Fi
Fast, segmented and monitored.
Business-grade firewalls, switches and access points with guest Wi-Fi kept separate from your systems.
- 24/7 network monitoring
- Firewall management
- Guest network separation
- ISP coordination
Backup & disaster recovery
Tested, not just running.
Servers and cloud data backed up nightly with copies that can't be altered by ransomware. We test a restore every month.
- Microsoft 365 / Google backup
- Server image backups
- Monthly restore tests
- Written recovery plan
Cloud & Microsoft 365
Licenses and files, organized.
We move file shares to SharePoint or Google Drive, right-size licenses and set permissions that make sense.
- Migrations from old servers
- License audits
- Teams and SharePoint setup
- Shared mailbox management
vCIO & budgeting
An IT director, part time.
A quarterly business review covering risks, aging hardware and upcoming costs, so next year's IT spend is a line item, not a surprise.
- Quarterly reviews
- 3-year hardware roadmap
- Vendor management
- Budget forecasting
Compliance support
For healthcare, legal and finance offices.
We help document the technical safeguards your industry expects and prepare evidence for audits and insurers. We are not your auditor or legal counsel.
- HIPAA technical safeguards
- Written IT policies
- Access reviews
- Insurer questionnaires
Built for offices that can't afford downtime.
- Dental and medical practices
- Accounting and CPA firms
- Law offices
- Real estate and property management
- Engineering and architecture studios
- Nonprofits and associations
See what your office would pay.
Per-user pricing, calculated in about 30 seconds.